Terms of Service
Terms
Crafted Cabinet Doors committed to keeping your personal information private. We do not and will not share, sell or trade any of our customers' private information. When you order merchandise on our site, credit card information is encrypted and sent over a secure connection for approval.
Customizations to orders
If you selected customizations that cannot be specified during the checkout process, you will need to send an email to info@craftedcabinetdoors.com with your order number and customization instructions. Examples of customizations are custom bore placement, fingerpulls, custom stiles and rails, etc.
Damaged, Missing or Incorrect Items
Packages need to be opened and inspected within 3 days of receipt. Any visible damage must be noted with the delivery driver at the time of receipt. Claims for visible or hidden damage need to be reported to info@craftedcabinetdoors.com or by speaking with a Crafted Cabinet Doors representative within three (3) business days from your delivery date. Crafted Cabinet Doors will replace/rebuild these items free of charge if the claim is made within this period. If an item is not reported within three (3) business days from the delivery date, the product is considered accepted, and any replacement or repair will be at the customer's expense.
Shipping
We use FedEx to deliver most of our custom products (Doors/Drawer Fronts/Drawer Boxes/etc.). FedEx may contract to other freight companies to maintain our lead times. FedEx will make a valid attempt to schedule a delivery when necessary (i.e. Freight Shipments, Orders with greater than 15 pieces, items greater than 50" in length). Should FedEx be unable to reach the customer to schedule a delivery, Crafted Cabinet Doors will attempt to reach the customer by other contact information entered in the order. It is the responsibility of the customer to ensure delivery is made. Failure to make contact with Crafted Cabinet Doors or FedEx regarding a delivery may incur storage and/or re-delivery fees that will fall under the customers responsibility. Regarding Free Shipping: Two or more orders may not be combined to gain Free Shipping.
Colors and Appearance
Note that Crafted Cabinet Doors cannot guarantee the way colors are displayed on your monitor or printouts from our website. Crafted Cabinet Doors does not warranty that actual items will match images of unfinished samples or photos of items on your monitor or printouts from our website. Concerning the appearance of the wood that we use, keep in mind that the wood might have a small difference in appearance due to the aging and the origin of the wood. This may mean a small difference in the final product.
Size
Please take the time to check the measurements provided on the product pages to be certain the items you have chosen will fit your space and your needs. We cannot accept cancellations or returns because an item does not fit in your space or the item does not fit what you planned to put in it. There are charges for both alteration and additional delivery charges if additional transport is required.
Typographical Errors and Changes
Crafted Cabinet Doors is not responsible for typographical or clerical errors on the site. Prices, descriptions, measurements, availability and terms are subject to change without notice. Crafted Cabinet Doors reserves the right to cancel or refuse orders based on typographical errors in price, measurements or due to availability of items or materials. Please check that all of your selections have been registered before you checkout. Please check your order confirmation email to be sure that your order is correct. If you have made a mistake please call us and we will try to help you correct it. If you realize that you have made a mistake after a delivery has occurred or the items have been stained, you will be charged any additional transportation or remake charges needed to correct your mistake.
Design, Dimensions, Availability and Prices
Crafted Cabinet Doors reserves the right to make changes at any time, without notice, in prices and design. Crafted Cabinet Doors reserves the right to discontinue items without notice. Items may go in and out of stock from time to time. A sale price in Flyers, Newspaper, Television, Radio advertisements or on the Crafted Cabinet Doors site cannot be combined with other offers and applies only to the specific items which appear in the advertisement unless otherwise stated. Sale prices cannot be applied to previous sales. Sales are dated by the date the order is placed.
IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION
Because of its nature, wood will expand and contract. Changes in temperature, humidity, and other conditions produce wood movement. Wood will accept moisture and easily expand in mountain and coastal regions causing wood to warp, twist or crack. It will dry out and easily shrink in desert regions causing wood to warp, twist or crack. Consequently, proper precautions must be taken during storing, handling and finishing operations. Center rails will also be placed to prevent warping or twisting on a per needed basis.
To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors in a very timely manner. You may need to perform extra sanding steps prior to applying your finish.
Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of unfinished doors within 24 hours. Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.
Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.
Crafted Cabinet Doors strictly adheres to these recommendations: Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.
Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes there in.
The entire door must receive two coats of a good grade finish. Completely and evenly finish ALL PIECES - front, back, top, bottom, sides and all cutouts. Crafted Cabinet Doors WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIONS. THESE ARE NOT CONSIDERED A DEFECT.
